What is the quickest way to slow down profits and productivity? By not giving frontline managers the flexibility to focus on areas of business that are most relevant to their customers and employees. By using 25-50% of a frontline manager’s time for administration or meetings, they’re losing valuable face-to-face time with customers and their frontline workforce. By giving these frontline managers some of this time back, and giving them the opportunity to focus on their staff, the quality of a customer’s experience improves greatly, resulting in increased revenue and productivity.
Expanding the Potential of Frontline Managers
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