Frontline managers are more than managers. They’re leaders in their organizations, and it’s about time they’re treated as such. Frontline managers are communicating with and connected to everyone: customers, prospects, suppliers, partners, etc. They even make up more than 50% of an organization’s management.
Frontline leaders need to be resilient, adaptable, and emotionally intelligent. They need to create efficient teams, lead teams effectively, and understand the organization’s strategic goals well enough to align them with their team’s individual goals. Investing time and energy into developing your frontline managers is key to ensure organization-wide success.
See more reasons why you should develop your frontline managers in the graphic below.